Updated Cancellation & No-Show Policy (Effective 1st July 2025)
At Triggerpoint Health, we genuinely understand that life doesn’t always go to plan. Illness, family responsibilities, or unexpected work commitments can arise at any time—we’ve all been there. However, when appointments are booked, that time is set aside exclusively for you. Our contracted practitioners are paid based on the appointments they provide, and short-notice cancellations or no-shows mean we’re unable to offer that time to someone else in need. We believe this policy maintains fairness, respects your time and ours, and allows us to continue offering quality care to all clients.
PLEASE NOTE THAT THIS CHARGE IS NOT CLAIMABLE THOUGH YOUR HEALTH FUND AS THE SERVICE HAS NOT BEEN PROVIDED.
Cancellation/Reschedule Policy
Same-Day Bookings
How to Cancel or Reschedule
You can cancel or reschedule your appointment using any of the following methods:
Fee Payment
We sincerely thank you for your understanding and ongoing support. As a locally owned small business, we deeply value both our clients and our practitioner's
time. This policy helps ensure we can continue to provide reliable, high-quality care to our community.